Our team at Arctek are available during weekdays only and will try to resolve any issue or question you may have as responsively as possible
Pricing And Licensing FAQs
Do I have to pay extra for support?
No, this is included in your plugin purchase price. Please note that an active license key is required to receive support for paid products.
What are license keys used for?
License keys allows your WordPress site to receive automatic updates from our plugin server if your license key is valid. We provide priority plugin support to valid license key holders.
What happens if I do not renew my license?
License keys are subscription-based and will automatically renew every year on the date of purchase. You may cancel your license key at any time. If you decide to cancel this subscription, you won’t receive any further automatic updates or have access to priority support.
Do license keys restrict plugin functionality?
Not at all. Our products will work as intended without a license key. License keys are used to verify the account holder for priority support and receive automatic updates for the product purchased.
What is your refund policy?
Arctek offer’s a 30 day no questions asked refund policy. Refunds are for the full-amount paid and usually take around 24-48 hours to process.
Can I use your products on WordPress.com?
Yes, all our plugins will work with a WordPress.com account, please note that a business account is required to install third-party extensions.